We recommend using a shipping method with tracking and insurance and signature confirmation. When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories, and instructions are included.In any event, any returned product that is opened, used, damaged, or missing parts will result up in a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.In the event that an item is to be returned for reasons that are not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost. ![]() ![]() Please email us at include in your email a copy of your invoice/receipt, order date, product name, the reason for the return, name of the purchaser, delivery address, and phone number to receive an RMA (Return Merchandise Authorization).Please reach out your rep with questions regarding warranty. Shipping paid during the purchase is not refundable. We reserve the right to charge a restocking fee equals to 30% of the purchase price for returns that are requested late, opened, damaged, or missing parts. When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with the return instructions. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used. Products that are faulty/defective may be returned or exchanged within 7 days after the date the product is delivered. The refund will be applied to the original payment method used for purchase.
0 Comments
Leave a Reply. |